Cancellation Policy
Thank you for shopping with AilFreak! We understand that sometimes plans change, and you may need to cancel an order. Here’s how our cancellation policy works:
Before Your Order is Shipped
1. Cancellation Requests:
- You may cancel your order free of charge as long as it has not yet been shipped. To request a cancellation, please contact our customer support team as soon as possible.
- To ensure the swift processing of your cancellation, provide your order number and the email address used for the purchase when contacting us.
2. Processing Time:
- We strive to process cancellation requests quickly. If your order has already been processed or is in the packing stage, we may not be able to cancel it. In such cases, our customer support will inform you of the next steps.
3. Refunds:
- If your cancellation is confirmed before the order is shipped, you will receive a full refund to your original payment method. Please allow up to 5-7 business days for the refund to reflect in your account.
4. Order Status:
- To check the status of your order or to request a cancellation, please visit our contact us at [support@ailfreak.com](mailto:support@ailfreak.com).
5. Changes to Your Order:
- If you need to modify your order (such as updating the shipping address or changing items), please contact us as soon as possible. We’ll do our best to accommodate your request before the order is shipped.
Important Notes
- Cancellations are only applicable before the order has left our warehouse. Once shipped, orders must be returned following our return policy.
- For any questions or concerns regarding your order or our cancellation policy, feel free to reach out to our customer support team.
Thank you for your understanding and for shopping with AilFreak! practices.